DIVERSITY DIMENSION: GENDER

What is the gender equity status of hey contact heroes ?

hey contact heroes is a customer service provider that offers its clients all the necessary building blocks to enable them to engage in an innovative and maximally efficient 360° customer dialog.

At the start of the cooperation, the status of gender equality was based purely on a gut feeling.

After an 8-month measurement period, the company received a report on gender equality in practice with areas that scored well as well as areas that need improvement. The tool will continue to be used in the future for long-term tracking.

Case Study - hey contact heroes x Diverlyze

"At hey contact heroes, we are committed to equality in all areas. It doesn't matter where our colleagues come from, what faith they belong to, what sexual orientation or gender they have. With us, all people are equal and have the same opportunities and possibilities. We stand for diversity and equality. With Diverlyze, we've found a way that we can continually review and prove the success of our vision."

Benjamin Barnack in a leather jacket in front of a canal with red brick houses.

Benjamin Barnack,
Managing Director @ hey contact heroes GmbH

Key data from the pilot project.

hey contact heroes x Diverlyze

Project duration

8 months

in 2022/2023

Data

~ 2.000 questions sent

45 % men / 52 % women / 3% diverse

Results

Gender Equality Score 8,2/10

April 2023

About the company.

Since its founding over two years ago, hey contact heroes has become the No. 1 work@home service provider in the customer service sector. The company implements customer service projects for clients from business, industry and commerce around the clock, 365 days a year. Customers include large companies and well-known brands such as Check24, 1&1 and mydays.

hey contact heroes creates the ideal environment for their approximately 400 colleagues to optimally combine family and career. Split shifts, attractive part-time models and a fair shift system help to ensure that all employees have a work model that suits them. The well-being and interests of their employees are their top priority. Gender equality is an important element in promoting and developing this culture.

The results of the cooperation.

Around 2,000 questions were sent out over a period of eight months. The results showed that hey contact heroes felt very equal, particularly in areas of supervisor behaviour, working conditions and culture (score > 8.0), as well as an extremely high sense of security regarding sexualisation.

The analysis also showed that women feel slightly disadvantaged in terms of salary, despite there being a framework of conditions for compensation that is identical for both genders. The results showed that there were no differences between genders, however the employers were urged to talk about the equality they already practice - Diverlyze can provide this type of helpful insight.

Well-scored gender equity areas:

Sexualisation
Supervisor behavior
Working conditions
Culture
Recognition
Career
Empowerment

What does female empowerment mean to hey contact heroes?

Equal opportunities

Women must have equal opportunities. It starts with access to education to learn the profession they aspire to.

Respect

Women and girls must be respected for exactly what they do. Sexualization or lack of confidence in competencies must no longer be an issue.

Support

The mutual support and motivation of women to represent their interests in an autonomous and self-determined way - not only in private but also in professional context.

"Unfortunately, the topic of equality is often burdened with a certain negative prejudice. With Diverlyze, we are rediscovering this important topic. We can learn from diverse perspectives and, in doing so, continuously develop our corporate culture. As a company, we embody tolerance, diversity, and transparency and benefit daily from the new insights gained through Diverlyze."

Anna Freitag,
Manager HR & Recruiting @ hey contact heroes

The benfits of working with Diverlyze.

Service

Personalized support for the collaboration, regular exchanges, and consideration of all stakeholders' wishes.

Transparency

Uncover gender-specific pain points that previously went unnoticed.

Awareness

hey contact heroes places a special focus on equal opportunities. The collaboration has further reinforced this internally and raised awareness.

Write us

Would you like to learn more about the pilot project or join us on the road to gender equality in the workplace? Then feel free to get in touch with us.

DIVERLYZE GMBH

Kim-Leandra Ide

Managing Director

info@diverlyze.com

About Diverlyze

HEY CONTACT HEROES GMBH

Benjamin Barnack

Managing Director

ben@hey-contact-heroes.de

About Hey Contact Heroes

HEY CONTACT HEROES GMBH

Anna Freitag

Manager HR & Recruiting

anna@hey-contact-heroes.de

About Hey Contact Heroes